The service, in full
Full-service Airbnb management across the UK
Every management company promises "end to end". This page is what that phrase means when someone writes it down: the 50+ jobs the service covers, what launch actually involves, the part that stays yours, and how the fee is agreed.
Read it the way you'd read a proposal. It's written from the same place.
Where your property gets seen
Ten of the 30+ booking sites we distribute to, synced from one calendar.
We distribute listings to Airbnb, Booking.com, Vrbo, Expedia, Google, Tripadvisor, Agoda, HomeToGo, Holidu and Trip.com among others.
What's included
50+ jobs. Six areas. One company answerable for all of it
This is the whole scope, itemised, because "we handle everything" only means something when you can see the list. Work through each area and compare it with what you're doing, or paying for, today.
Assessment and strategy
The service starts before any agreement is signed, with the question most companies skip: should this property be a short-let at all?
- Free Airbnb valuation
- Property suitability assessment
- A realistic revenue range, assumptions shown
- Long-let comparison, where useful
- A view of guest demand in your area
- Initial channel recommendation
- A clear go, conditional-go or no-go recommendation
The valuation is free because it qualifies the property for us as much as for you. Some assessments end in a no, and that answer is free too.
Setup and launch
Between yes and the first booking sits a long list of jobs. They are ours to coordinate; your part is approving the plan.
- Property readiness plan
- Safety and compliance checklist support
- Professional photography coordination
- Listing creation, copy and positioning
- Amenity recommendations
- House rules and guest guide
- Channel account setup
- Pricing setup
- Cleaning, linen and maintenance workflows
A furnished, ready property can be photographed, listed and taking bookings within a few weeks. Your valuation comes with a realistic timeline for yours.
Marketing and revenue management
A listing is not a marketing strategy. This is the work that decides whether your calendar fills, and it runs every week of the year.
- Distribution across 30+ booking sites
- Listing optimisation
- Dynamic pricing, reviewed against demand
- Calendar management
- Minimum-stay strategy
- Seasonal and event adjustments
- Booking-pace monitoring
- Promotion and discount controls
- Guest-segment positioning
- Review and reputation strategy
- Ongoing performance review
This area is the reason Straight Up Stays exists. The company was built by a marketer, and this list is where that background does its work.
Guest management
Every message, every arrival, every complaint, every review. The guest relationship runs through us from first enquiry to the review after checkout.
- Booking enquiry responses
- Pre-arrival communication
- Guest screening, where appropriate
- Check-in instructions and support
- In-stay support
- Issue management
- Check-out instructions
- Review requests and responses
Response speed protects reviews, and reviews protect the calendar. That is why response time is a managed discipline here, with cover so nothing sits waiting.
Operational management
The unglamorous work that decides whether standards hold at changeover fifty as they did at changeover one.
- Cleaning coordination, every changeover
- Linen coordination
- Restocking coordination
- Property inspection process, where included
- Maintenance coordination
- Damage and incident escalation
- Supplier coordination
- Owner approval controls for non-routine spending
Spending limits are written into the management agreement, so routine fixes happen fast and anything bigger waits for your approval.
Owner reporting and payouts
The part of the service you actually experience each month: a statement you can read in five minutes and a payout that matches it.
- Dedicated owner contact
- Clear escalation route
- Monthly performance reporting
- Income, fees, costs and payout visibility
- Regular payouts
- Performance recommendations
- Portfolio view for multi-property owners, where applicable
One named person answers for your property. If something needs escalating, the route is written down in advance.
Your proposal confirms which items apply to your property and what is charged separately, before you sign anything. New to the category? Start with what an Airbnb management company actually does, or weigh it against the lighter option in co-host versus management company.
Operations, hour by hour
A changeover day, while you do something else
Marketing fills the calendar; operations keep it earning. Scrub through an ordinary Tuesday and see who is doing what.
An illustrative day, but every task on it sits inside the standard service scope above.
After you say yes
The launch, step by step, before you commit to it
Most companies describe onboarding after you've signed. Here is ours in advance, so you know exactly what you are agreeing to and in what order it happens.
Agreement
The paperwork, done properly: a signed management agreement, proof of ownership or authority, identity checks and your payout details. Boring, quick, and the reason everything after it runs clean.
- Management agreement signed
- Ownership or authority verified
- Bank and payout details set up
- Property access arranged
Permissions
You confirm the property is allowed to short-let: mortgage or lease consent, planning where relevant, insurance, licensing. Our checklist walks you through exactly what to check, and we point you to specialist advisers where regulated advice is needed.
- Mortgage and lease consent confirmed
- Planning and local rules checked
- Insurance in place
- Safety requirements met
The audit
We go through the property the way a guest and a housekeeper both would: condition, furniture, amenities, access, parking, wifi, safety equipment, storage, capacity, even the neighbours. What we find shapes the launch plan.
- Condition and furnishing review
- Access, parking and utilities
- Safety equipment check
- Guest capacity confirmed
The listing
The launch plan turns into a bookable product: any required work scheduled with budgets you approve, photography booked, then the positioning, listing copy, house rules, guest guide, channels and pricing built around the guest your property suits best.
- Launch plan and budget approvals
- Photography completed
- Listing written and positioned
- Channels and pricing configured
Go live
Cleaning and linen workflows switched on, escalation contacts set, access technology tested, one final quality check, and then the listings publish with calendars synced and messaging live from the first minute.
- Operational workflows active
- Final quality check passed
- Listings published, calendars synced
- Guest messaging and reporting live
The first weeks
Launch gets watched closely: search visibility, enquiry rate, booking pace, pricing and the first reviews all get close attention, because the first month sets the listing's trajectory. Then it settles into steady state, and your statements start arriving.
- Search visibility and booking pace watched
- Pricing tuned to early demand
- First reviews protected
- First monthly statement and payout
What we need from you
Hands-off does not mean responsibility-free
You will not find this section on many management websites, which is exactly why it's here. The accurate division of labour, in writing.
The owner's part
- Accurate informationThe property details, access and disclosures we manage from.
- Permissions and insuranceMortgage or lease consent, planning where relevant, licensing and cover. We flag what needs checking and point you to specialists, and what applies by nation sets out the rules side.
- The big decisionsNon-routine spending, major works and anything structural stay yours to approve.
- Your own financesTax and financing decisions belong with you and your advisers.
We provide an operational checklist for all of it, but we do not replace regulated professional advice.
Our part
- The entire operationAll 50+ line items above, delivered to the scope your proposal sets out.
- The guests, entirelyEnquiries, screening, arrivals, issues and reviews, from first message to last.
- The performance workPositioning, distribution, pricing and optimisation, worked all year round.
- The accountabilityA named contact, a clear escalation route, and a monthly statement that matches the proposal you signed.
Switching and handover
Already with a manager? We run the switch
Plenty of owners stay with management that underperforms because moving sounds painful. The handover is ours to run, and the calendar keeps earning while it happens.
- Review
We go through your current agreement and notice period with you, so the switch is planned around your actual obligations.
- Plan
The changeover is scheduled around existing bookings. Guests already in the calendar are honoured, and the property keeps earning through the transition.
- Handover
Listings, channel accounts, access, cleaning and maintenance arrangements move across behind the scenes, with nothing landing on your plate.
- Live
From day one with us, guests deal with Straight Up Stays. Your first statement arrives at the end of the month, the same as every month after.
Self-managing today, or letting long-term? The same journey simply starts at the valuation instead. Compare short-let and long-let properly first.
The engine
What runs underneath your statement
Four disciplines, cycling continuously for every property we manage. Open each one. This is the marketing background doing its actual job.
The pricing discipline, explained properly: the plain-English guide to Airbnb dynamic pricing.
Fees
One percentage, agreed before you sign
The fee is a simple percentage of booking revenue. When the calendar earns more, so do we. When it doesn't, we feel it too. That alignment is the whole model.
- The exact percentage goes in your proposal, next to anything charged separately, before you commit to a thing.
- Every monthly statement reconciles to that proposal, line for line.
- Leave with thirty days' notice, any time. No lock-in, no exit fees, no charge for enquiring or for the valuation.
Want the market picture before you talk to anyone? Read what UK Airbnb management companies charge and what's included.
In owners' words
What it is like from the owner's side
Three owners, three counties, each quoted exactly as they said it.
Straight Up Stays helped turn the property from something we weren't sure how to launch into a properly prepared short-let. The setup was clear, the advice was practical, and it felt like there was a proper plan behind the listing rather than just putting it online and hoping for the best.
AngelaLandlord, WinchesterI wanted the property to work as a short-let, but I didn't want the constant messages, guest issues and changeovers. Straight Up Stays made the whole process feel much simpler. I know what's happening, but I'm not dragged into the day-to-day running of it.
The bookings came in much quicker than I expected, and it was clear there was proper marketing experience behind the launch. Straight Up Stays think carefully about the listing, the pricing and the type of guest the property would appeal to.
SeanLandlord, GloucesterCommon questions
The questions evaluators ask us
What does full management actually include?
Fifty line items across six areas: assessment, setup and launch, marketing and revenue management, guest management, operations, and reporting with payouts. Every one of them is listed on this page, and your proposal confirms exactly which apply to your property and what is charged separately, before you sign.
What do you not handle?
The obligations of ownership stay with you: mortgage or lease consent, insurance, tax, licensing where required, structural issues and major expenditure decisions. We give you an operational checklist for all of it and point you to specialist advisers, but we do not replace regulated professional advice.
How are you different from another Airbnb manager?
The delivery looks familiar; the background is not. Straight Up Stays was built from a short-term rental marketing background, so responsibility starts before the booking: how the property is positioned, which channels it sits on, how it is priced week to week and how the listing improves over time. Then the operational side is run with the same seriousness.
How much do I actually have to do?
Three things, mostly: approve the launch plan, approve any non-routine spending, and tell us when you want the property yourself. The rest of a normal month is reading one statement. Owners who want more detail can have as much as they like.
What happens when something breaks?
Routine repairs are coordinated with trusted local trades and handled within the spending limit your management agreement sets, so small problems are fixed before the next check-in. Emergencies are escalated immediately. Anything beyond the agreed limit comes to you first, with a recommendation.
Can I still use the property myself?
Yes, it is your property. Owner use is agreed up front and your dates are simply blocked in the calendar. Blocked peak weeks trade real booking income for your own stays, and the statement makes that trade visible, so you choose it with open eyes.
Which booking platforms will you use?
Whichever ones your property's guest actually searches. The mix can include Airbnb, Booking.com, Vrbo, Expedia and dozens of others, all managed from one synced calendar. The initial channel recommendation is part of the free valuation.
Is the income guaranteed?
No, and be wary of anyone who says otherwise: booking income moves with demand, pricing, availability and seasonality. What we offer instead is a realistic range with the assumptions shown. Separately, for selected properties, a fixed guaranteed rent under a company let agreement may be available, assessed case by case.
I already have a manager. Is switching hard?
The handover is ours to run. We review your current agreement and notice period, plan around bookings already in the calendar, and move the listings, accounts and operational arrangements across behind the scenes. The four steps are set out in the switching section above.
The next step
The next step is a realistic number for your property
Tell us about the property. You'll get a realistic revenue range with the assumptions shown, and a straight recommendation on whether full management fits, even when the answer is that it doesn't. We have written up when management is not worth paying for as well.
About a minute. No obligation.