What are Straight Up Stays’ fees?
15% of booking revenue on stays that come through a booking site such as Airbnb or Booking.com, 20% on direct bookings made on your home’s own booking page on our website, and a one-off £500 onboarding fee paid when you sign. There is no lock-in, 30 days’ notice and no exit fee. The revenue estimate is free.
Why is a direct booking charged at a higher rate?
Because the work behind it is ours from start to finish. We build and market your home’s own booking page, the guest books and pays there, and no booking site takes a commission. On a booking-site stay the site has done part of the finding and takes its own fee for it: on Airbnb’s host-only fee, most hosts pay 15.5%. So the direct rate is higher, and no booking site takes a cut alongside it.
What is the percentage charged on?
Booking revenue, as defined in writing in your proposal before you sign: what counts, and how the guest cleaning fee and any booking-site fee are treated. Ask us to walk you through one booking, pound by pound, on the call.
What does the onboarding fee cover?
It is a one-off £500 for onboarding your home, paid when you sign the agreement, and it is the only fee before your first booking. Your proposal lists what it covers for your home and how things like photography are handled.
Is there a minimum term or an exit fee?
No. Leave with thirty days’ notice, any time. No lock-in, no exit fees, no charge for enquiring or for the estimate. Bookings already in the calendar are dealt with in the handover, so guests are looked after either way.
What costs sit with me as the owner?
The property itself, its permissions and insurance, your finance and your own tax, and decisions on bigger spending above the limit you set. How cleaning, linen, consumables, VAT and photography are handled for your home is written into the proposal, so nothing arrives as a surprise on a statement.
Do you charge for the revenue estimate?
No. We pay for the market data behind it, and it is free to you. It sets out what your home could earn through the year, the running costs and our fee, so you see what lands with you before you decide anything.
How much does Airbnb management cost in the UK generally?
Full management is almost always a percentage of booking revenue, often with VAT and set-up costs on top, and the headline rate matters less than what it includes. Our guide to Airbnb management fees in the UK compares the models and lists the questions to ask any company, us included.
Is a percentage fee better than a fixed monthly fee?
For most homes, yes, because the manager is paid on what your home earns, so filling the quiet weeks pays them too. A fixed fee can suit a home that books steadily all year, but it costs the same in an empty month as a full one.
Do you offer guaranteed rent instead?
For selected homes, yes, under a separate company let agreement: we rent the home for a fixed rent and carry the booking risk ourselves. It isn’t right for every property, so it is assessed home by home after the estimate. Full management is our main service.
Is the income guaranteed under management?
No. Bookings move with demand, pricing and the season, and nobody can promise them. What you get is a realistic range for your home with the assumptions shown, and a manager paid on a percentage of what it earns.
Where do I see the fee once you’re running my home?
On your monthly statement, which shows every booking, the revenue, our fee, any agreed costs and your payout, line by line.
More on the money: Airbnb management fees in the UK, when management isn’t worth it and what the agreement should say.